DRAFT. Needs lawyer review before live payments. Not yet in force. Items in [brackets] are placeholders for the owner and the lawyer.

Refund Policy (draft)

Draft version draft.

How refunds work

Refund requests are reviewed by us, case by case. Nothing is refunded automatically, and no automated message can promise or issue a refund.

When a refund is available

[owner and lawyer to define: before the build starts, after delivery, problems we cannot fix, chargebacks]

How to ask

Write to [support address: the owner sets this before launch] and mention your order number (it is on your order page, which also has a “Questions or a refund?” section with the same address). Refunds, when approved, go back to the original payment method through Stripe.